As part of the Nortel Select Product Program, the Voice Office application suite from Citrix provides Nortel IP telephony customers with the ability to deliver packaged applications to the screens and speakers of their 2000 series IP telephones—without any development work whatsoever.

Packaged applications include:

Visual Voicemail enables users to see a visual list of their voice messages with the ability to select the most important ones to review, without having to listen to each message in a serial fashion. During message playback, the user can play, pause, forward, reply, and rewind using labeled soft keys rather than using cryptic control codes.

Express Directory provides an LDAP-based, organization-wide directory with high-speed, real-time pruning. This new directory user interface reduces the time to look-up and dial in by 75% compared to current solutions. Zone Paging enables authorized users to page to groups of IP telephones in specific zones without the expense of installing an overhead paging system Broadcast Server delivers priority messages such as emergency, IT, and weather alerts in the form of text, graphics and audio messages to IP telephones. Conference Manager enables audio conference management right from the screen of an IP telephone including count and announce attendees, drop and mute individual participants, schedule an ad-hoc conference, add 15 minutes to conference, etc. Email and PIM enables employees to access popular email packages like Microsoft Exchange. Users can check and respond to emailfrom conference rooms, view their calendar from a conference room or keep it opened at their desk, and soft-dial their contacts from anywhere on campus.

In addition to packaged applications, Voice Office also provides the ability to transform existing applications such as time clocks, school attendance, inventory look-up, and patient records into the proper format for the screens of IP telephones. These applications are delivered to the screen of the device using the Application Gateway and are customized using the visual development toolkit, the Citrix Design Studio. Transformed applications appear as though they were custom developed for the IP telephone or wireless device—without a single change to any of the underlying applications. Using Citrix Voice Office applications, IT departments can provide customers, employees and partners access to information from the screen of any IP telephone and from any wireless device.

In effect, Nortel IP phones can be used both for voice communications and as an information appliance or kiosk for enterprise, business, and education applications that have been transformed to work on the display and speakers of IP phones. Nortel customers can purchase Citrix Voice Office and the Citrix Application Gateway (AG) through Nortel resellers.